Returns & warranty
100 days to love it — or send it back
Every Beleco piece comes with a 100-day return policy and a 1-year warranty. Here’s exactly what’s covered, what isn’t, and how returns work — in plain English.
✓100-day policy — what’s covered
If any of these happen within 100 days, email us and we’ll send you a replacement — or an item of equal or lesser value — free of charge:
- Undue wear and tear — plating or top coating chipping or rubbing off
- Birthstones that fell out
- A broken chain
- The piece simply no longer looks like the one you fell in love with
We made a mistake? Wrong item, damaged item, or a misspelled personalization that isn’t your typo — tell us and you’ll get a refund or exchange within 15 days of reaching out. We’re human; we fix it.
✕What’s not covered
- Items that were resized, repaired, updated or further customized after delivery
- Damage from harsh chemicals or oxidizing environments — liquid silver polish, pools, hot tubs, spas
- Misuse or poor maintenance (rings in the dishwater, jewelry through the washing machine…)
- Natural oxidation of silver — it darkens over time and wipes right off with a silver polishing cloth, no return needed
- Items used and damaged within the 100 days
- Returns after the 100-day period
1515-day limited policy — changed your mind?
Wrong ring size, wrong chain length, ordered one too many, or just not feeling it? Within 15 days we’ll happily replace or refund, with two conditions:
- Return and replacement postage is paid by you
- Personalized items carry a 30% restocking fee — a piece with your name on it can’t be resold, so it goes back to the melting pot
↻Cancelling an order
- Within 24 hours: change anything or cancel for a full refund
- After 24 hours: production has started — a 30% restocking fee applies
- After shipping: accept the piece, or return it with a 30% restocking fee
How to make a return
Policies may change from time to time — check back before future purchases.
Questions? Talk to us