I ordered a gold plated name bracelet for my toddler. The item was ordered 12/06/19 and by early January I still had not received my order. I contacted the shop a few times and they apologized for the delay. They even offered to send me another bracelet in silver because I was unsatisfied with the time it was taking to receive. I politely refused and asked for a refund instead since I never received my order. The customer service was excellent! They always responded in a timely manner and tried to satisfy me. When I requested a refund, they did with no problem. Well I finally received my order and the bracelet is beautiful! I contacted the shop to pay for it since I finally received it and they refused. Beautiful products and excellent customer service!